Privacy Policy

Introduction

Aiva Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter
• Request information about our services
• Engage with our services or projects

This information may include your name, email address, phone number, company name, and any other details you choose to provide.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you information about our services and updates
• Improve our website and services
• Comply with legal obligations
• Prevent fraudulent activities

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business
• Professional advisors such as lawyers and accountants
• Law enforcement or regulatory agencies when required by law

SMS/MMS Text Messaging

If you opt-in to receive SMS/MMS text messages from us, the following terms apply:

Consent to Receive Messages

By providing your mobile phone number and checking the opt-in box on our contact form, you expressly consent to receive SMS/MMS text messages from Aiva Solutions regarding your inquiries, service updates, and promotional offers. Message frequency may vary.

No Sale or Sharing of Phone Numbers

We will never sell, trade, or share your mobile phone number with third parties or affiliates for their marketing purposes. Your phone number will only be used by Aiva Solutions to communicate with you directly about our services.

Message and Data Rates

Message and data rates may apply based on your mobile carrier's plan. Please check with your carrier for details about your messaging plan and potential charges.

How to Opt-Out

You may opt-out of receiving text messages from us at any time by:

• Replying STOP to any text message you receive from us
• Contacting us directly via email or phone

After you opt-out, you will receive one final confirmation message, and then you will no longer receive text messages from us unless you opt-in again.

Help and Support

For help or questions about our text messaging program, reply HELP to any message sent from +18509814250, or contact us at info@aiva-solutions.com or call +18509814250.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

AI Voice Assistant

Our website may offer an optional AI-powered voice and text assistant. When you use it, your voice input, microphone audio, and messages are sent through our receptionist service to OpenAI to generate responses. That processing is subject to OpenAI's privacy policy. The assistant is optional and does not affect your ability to use our site or contact us directly (for example via our contact form, email, or phone).

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent at any time

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: info@aiva-solutions.com
• Phone: (850) 981-4250